Thank you for placing your order with Beauty Trendz!
ORDER CHANGES / CANCELLATIONS
To serve you better, beautytrendsalon.biz will begin to process your order immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order internally once it is submitted. Please contact us directly to remedy any changes needing to be made.
Beauty Trendz is dedicated to bringing you an unparalleled shopping experience from start to finish! If you're not completely satisfied with a product for any reason, please contact Beauty Trendz for information on returning and refunding your purchase.
All approved returns must be received back by Beauty Trendz before refund is processed. Customer is responsible for all return shipping costs. Products being returned must be 90% full or more. Gift Certificates, cosmetics, nail care & skin care products are NON-REFUNDABLE.
Time limit on returns
Products must be returned within 30 days of the Process Date on the order packing slip to receive a refund to the payment method used on beautytrendzsalon.biz. Customer has 3 days from receipt of order to contact Beauty Trendz, and report any damage caused during shipping, or report any problems concerning their order.
Returning free products/gift with purchase
You may keep the free gift with purchase that you received as a part of your order.
· Products returned to our store that were purchased using an online payment service (i.e., PayPal) will be refunded to your preferred credit card or issued as a store merchandise credit.
· Store credit will be issued for returns without a receipt, or for returns that are not made within 30 days of purchase or shipment to the customer.
· A store credit will be issued on a return, providing the return is accompanied by the Gift Receipt.
· In the case of shipping damages, please contact Beauty Trendz within 3 days of receiving your order.
RETURNING YOUR BEAUTYTRENDZSALON.BIZ ORDER
Refunding shipping fee
Original shipping charges paid at the time of order submit are refunded only if the product is defective or mis-shipped by Beauty Trendz.
Returning your order to Beauty Trendz
· Bring your original email order confirmation, packing slip and all original packaging materials to 9543 South 700 East, Suite 100; Sandy, UT 84070
· To reprint the order confirmation email, you can login to your beautytrendzsalon.biz account.
· Online purchases returned to our store without the original email receipt and pack slip are only eligible for exchanges or store credit at the current lowest selling price.
· Online purchases, returned in store, are not eligible for return of purchase shipping costs or gift wrapping charges.
Return package shipping fee
· Beauty Trendz does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
Returning your order by mail
· Apply a return mailing label outside your returns shipping carton. Mail your return using a traceable ground shipping method (we recommend UPS or the USPS insured mail) to:
Beauty Trendz Salon
9543 South 700 East
Sandy, UT 84070
· RETURN PRODUCTS TO BEAUTY TRENDZ BY GROUND-ONLY SHIPPING METHODS - Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.
· For products returned to the Beauty Trendz Returns center, we will notify you via email when we have processed your order and issued a refund. You can also login to your beautytrendzsalon.biz account, and look up your order for the return status.
Returns processing time
· Please allow us 30 business days for receiving and processing your online order return.
· Credit will appear on your account within 7-10 days after we processed your return. Credit will appear on your statement within two billing periods depending on your billing cycle.
Returning your purchase in store
Products being returned must be 90% full or more. Gift Certificates, cosmetics, nail care & skin care products are NON-REFUNDABLE.
Products must be returned within 30 days of purchase. Customer has 72 hours from purchase date to contact Beauty Trendz and report any problems concerning their order.
· If for any reason you're not 100% satisfied with your purchase, please contact Beauty Trendz
· A full refund will be issued on a return, providing the return is within 30 days of the original purchase date, and is a “returnable” item.
· A full refund will be issued on a return that included a FREE product or FREE gift, providing the return is within 30 days of original purchase date, and is a “returnable” item.
· Store Credit will be issued on a return after 30 days of original purchase date.
· A store credit will be issued on a return, providing the return is accompanied by a Gift Receipt.
· A return without a receipt will be issued as store credit at the current lowest selling price.
Checks are not accepted by Beauty Trendz.
Coupon Rewards Certificates
Unfortunately, we are unable to return the coupon code you used for your purchase
· Products ordered online can be exchanged in store.
· Customers are responsible for paying any additional difference in price, shipping and sales tax for exchanges of greater value. A store credit will be issued for the difference in price, shipping and tax for exchanges of lesser value without a receipt.
SHIPPING RATES AND POLICIES
Beautytrendzsalon.biz ships to Continental U.S., Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. Beautytrendzsalon.biz does not ship to international addresses. Please be aware that orders could arrive in multiple packages.
FREE Shipping Promotions
· Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard Ground Shipping service only.
· FREE or discounted shipping is available in the Continental U.S. only, and excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO addresses and oversized packages.
Shipping Methods, Costs, and Delivery Times
Standard Ground Shipping
Cost Determined by Carrier
3 to 10 business days
UPS 2nd Day Air
Cost Determined by Carrier
3 to 4 business days
UPS Next Day Air
Cost Determined by Carrier
2 to 3 business days
*Total delivery time includes processing and carrier transit time.
Standard Ground Shipping
· Our Standard Shipping combines the capabilities of UPS and USPS, delivering packages to you more efficiently. UPS will deliver your package to your local post office, where your postal carrier will make the final delivery to your door or mailbox.
· This allows packages to arrive on Saturday as well as any other business day. Tracking is still available through UPS and will indicate the estimated delivery date.
· This shipping method is available for shipments to Continental U.S., Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses.
· This shipping method is the only shipping method available for shipments to U.S. Territories, PO Boxes and APO/FPO addresses.
UPS 2nd Day Air and UPS Next Day Air
This shipping method is available for shipments to Continental U.S., Alaska and Hawaii addresses only.
Beauty Trendz Processing Time
Orders received by 12PM MST (Monday-Friday) are typically processed the same day.
Orders received after 12PM MST or on Saturday and Sunday are normally processed the next business day.
Not all Shipping Methods are available for all shipping addresses. Refer to the Shipping details above for available Shipping Methods for your address.
All orders containing Hazardous Materials have restrictions. See below for details.
Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals).
The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Therefore, these items cannot be shipped to all addresses.
All orders containing Hazardous Materials must be shipped via Standard Ground Shipping and cannot be shipped via UPS 2nd Day Air or UPS Next Day Air. All orders containing Hazardous Materials can only be shipped to addresses within the Continental U.S. and cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses.
BEAUTY TRENDZ COUPON AND PROMOTION EXCLUSIONS AND RESTRICTIONS
Beauty Trendz carries multiple products and brands, but unfortunately, our coupons sometimes exclude a small number of these products and brands. We wish we could extend these special offers on all of the products and services we offer, but we are often limited by reasons beyond our control. Please know we are always looking for opportunities to provide added value and the best prices available to our customers. We thank you for your understanding.
Please note the following list of exclusions and restrictions that generally apply to Beauty Trendz coupons:
· Excludes salon services & boutique items.
· Cannot be redeemed for cash or gift cards.
· Cannot be combined with any other Beauty Trendz coupon offer.
· Not valid on prior purchases.
· Limit one per customer.
· Valid through dates specified on coupon or promotion.
· Void if copied or transferred and where prohibited by law.
· Please note some coupons and promotions may be offered only on beautytrendzsalon.biz
· Only one coupon code may be redeemed per order on beautytrendzsalon.biz
Brands, products, services and categories that are excluded or restricted from Beauty Trendz coupons and promotions are subject to change without notice. Please review the specific exclusions or restrictions with each Beauty Trendz coupon or promotion prior to redemption. For beautytrendzsalon.biz shoppers, items excluded from coupons and promotions will be indicated in the shopping basket. If you have questions, please contact us.
Redeeming Coupons on beautytrendzsalon.biz
To redeem a Beauty Trendz coupon with a valid coupon code, place all items you would like to purchase in your shopping basket. Redeem your coupon by entering the coupon code in the space provided and click APPLY. If the coupon code is valid, the applicable discount or promotion will appear in the shopping basket. Please note that not all in-store coupons and promotions can be redeemed on beautytrendzsalon.biz and not all beautytrendzsalon.biz coupons and promotions can be redeemed in-store.
Only one coupon code may be redeemed per order on beautytrendzsalon.biz and each coupon code may only be redeemed once.
Redeeming coupons in store
Coupon needs to be presented at time of purchase and within the specified dates. Expired Coupon / Reward Certificates will not be accepted. Prior purchases do not qualify for use with coupon / reward certificates.
Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard Ground Shipping service only. FREE or discounted shipping is available in the Continental U.S. only, and excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO addresses and oversized packages.
Beautytrendzsalon.biz makes every effort to ensure that all of the merchandise we feature is in stock. In the event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock. You will not be charged for the out of stock item. We will not ship the item when it is back in stock, as we do not have a backorder system.
BILLING AND PAYMENT INFORMATION
Payment Methods Accepted: Visa, MasterCard, Discover, American Express
Orders placed with credit/ debit Card
· Your financial institution will place a temporary hold on the funds for your order as it processes. This is not a charge and the hold will be released once your order has shipped.
· You may receive more than one shipment notice as items in your order ship, but you will not be charged until we send you the final shipment notice. Once you receive the final shipment notice, your card will be charged and the temporary hold will be released.
· We only charge you for items that have shipped. Any item(s) that are cancelled and/or can no longer be shipped will not be charged and your final shipment notice will contain an adjusted price.
For Unsuccessfully Submitted Orders Placed with credit/ debit Card
· Your financial institution will place a temporary hold on your card for the amount of the order when:
· An order is attempted, but not successfully submitted
· The order is ultimately fully cancelled
· The temporary hold is in anticipation of the order being shipped. You won’t be charged for an unsuccessful order submission and the temporary hold will expire automatically within the timeframe set by your financial institution.
Fully cancelled orders:
· If your order has been fully cancelled, the temporary hold will expire automatically within the timeframe set by your financial institution. You may also contact us to release the hold with the following information:
· First and Last Name
· Order Number
· For your own security, you will not be able to submit an order on beautytrendzsalon.biz if the billing address, credit card expiration date and/or security code doesn’t match your credit card statement.
· Beautytrendzsalon.biz requires you to enter the correct security code with every purchase. We will not remember your security code
· Sales and shipping tax will be applied to your beautytrendzsalon.biz order depending on the items and the laws of the state where the order is shipped. You will see the tax in your order summary before submitting the order.
CUSTOMER SATISFACTION POLICY
We greatly value you as a customer. Our goal is to provide you with an enjoyable, informative, and convenient shopping experience for your favorite products.
If for any reason you are unsatisfied with your experience on beautytrendzsalon.biz, please contact us. If for any reason you are unsatisfied with a product you have purchased on beautytrendzsalon.biz you can return it according to the instructions above.
Thank you so much for shopping with Beauty Trendz!
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